High staff turnover
Business Problem-Solving Methods
the ABC project
1) The problem
High staff turnover
2) Structural location of the Issue: responsible unit within the Business Organisational Chart, and level of the Issue within the company
• Resources | An administrative issue – should be resolved mathematically.
• Processes | An issue for line managers – should be resolved by mapping out processes and their interdependencies to identify bottlenecks.
• Management | An issue for company management – should be resolved by executing the “Analysis of Past Results” project.
• Standards | An issue for the directorate – should be resolved by reviewing existing standards and subsequently improving the company’s standards system.
• Alignment with the Mission | An issue for the owner – should be resolved by analysing the current situation regarding the dissemination of the company’s mission across the core business.
3) DRAFT of the problem Solution
› COMPANY EXPECTATIONS:
• working conditions, routine, results
• compensation terms
• employee’s personal qualities and characteristics
• direction and pace of employee development
• degree of alignment with the company’s core values
› EMPLOYEE EXPECTATIONS:
• working conditions, daily routine, results
• compensation terms
• organisational structure and job location (incl.
key functional interactions)
• company growth direction and pace
• the extent to which the company feels like a «good fit»
Did we hire correctly?
• X – Yes
• Z – No
• Y – The Third Force
Did we utilise the employee correctly?
• N – Achievements
• S – Failures
• E – Reality
• W – Expectations
What has the employee achieved?
• Light – Employee
• Darkness – Company
Who initiated the dismissal?
• Working conditions
• Compensation terms
• Personal qualities / personal interactions
• Development
• Alignment with the business
For what reason?
4) Solution implementation
5) Analysis of implementation results